Q. I didn’t get a letter with my student’s information.
A. We have only sent letters to parents of students whose teachers are participating in the program. We hope to have district-wide access at the beginning of the 2013-14 school year if all goes well. If you believe you should have received a letter. Please send and email to:firstname.lastname@example.org. We will email the info you need.
Q. I have not received my confirmation e-mail.
A. Make sure to add the e-mail address email@example.com to your contact list. Check your SPAM folder for the message. Be aware that some e-mail addresses (primarily “custom domain”) may not be whitelisted, and therefore won’t work with the Parent Portal system. We suggest using a widely used service such as GMail, Yahoo, HotMail, AOL, etc. if you are having issues with a custom or uncommon domain address.